Privacy Policy

 

Here at Tickenham Garage were committed to protecting and respecting your privacy.

 

This document explains when and why we collect personal information about people who visit our websites, how we use that information, when and where we may disclose it to other parties and how we keep your information secure.

 

We might change this policy in line with legislation and or our business requirements. Please ensure you keep an eye on this document if you would like to be kept up to date of any changes. By visiting our website, you are agreeing to the terms and conditions outlined within this policy document.

 

Should you have any questions, please write to us at DPO, Tickenham Garage Stone Edge Batch, Tickenham, Bristol, BS21 6SE.

 

Who are we?

 

We are Tickenham Garage, our legal name is Caswell Commercials Limited, we are a registered company in England & Wales.

 

How do we collect information from you

 

We obtain information about you when you visit our website either directly or when linking from another website, E.G a Car Sales website.  We obtain information about you when you contact us through our website & or email us directly.  We also collect information when you give it to us in person or over the phone.

 

What type of information is collected?

 

The personal information that we might collect can vary from person to person, depending on the type of contact  that you have with us. However, as standard, when visiting our website we will collect your IP Address, information in relation to the pages that you visit, whether you return to our site, your behaviour on our website and details around your location, type of device, length of visit, and general information about the accessibility of our website. If you contact us, we may collect your name, address, email address, personal circumstances for finance proposals, including but not limited to ,DOB, Income details, previous address history, employer information, and any thing that is requested from you as part of a finance proposal.

 

How is your information used?

 

We may use your information to:

  • Contact you in relation to a contact form you have sent us
  • Contact you in relation to an email / phone call you have made to us
  • Carry out a finance proposal on your behalf, using one of our chosen finance providers
  • Seek your views on the service that we provided you
  • Send you communications which you have agreed to receive
  • Update you on the status of a vehicle & or service that you have shown an interest in
  • Notify you of changes to our services
  • Ensure that you are aware of the status of any order that you place with us
  • Share with our warranty provider when you are purchasing a vehicle from us

 

We review our retention periods for personal information once (1) time per year.  We are obliged to hold onto some information to fulfil our legal obligations and to ensure that your experience with us is the best it can be.

 

 

Who will have access to your information

 

We will NOT sell or disclose your information to third parties for the purpose of marketing / advertising.

 

Third party service providers working on our behalf. We may pass on your information to our third party service providers, agents, sub contractors or other associated organisations for the purposes of completing tasks and providing services to you on our behalf. An example would be us providing your information to our chosen finance partner to be able to give you a finance proposal with your consent. Another example would be that we would share your information with AA Warranties to be able to authorise and process a warranty for your new vehicle. We will only disclose the information that is required to be able to deliver our service and we have a contract in place with our suppliers to ensure that the information we share is kept secure and not passed onto 3rdparties without your / our consent.

 

If Tickenham Garage was partially or wholly sold, some or all of our assets may be transferred to a third party. As part of this, we would be under a duty to disclose the information that we have, however it would not be shared externally without any legal obligation or court order.

 

Your choices

 

You have a choice whether or not you would like to receive communications from us. If you do not want to receive direct marketing communications from us or our group of companies you can opt out at any time by using the unsubscribe button on communications or by contacting us by phone, email or letter.

 

We will not contact you for marketing purposes unless you have given us your consent.

You can change your marketing preferences at any time by contacting us by phone, email or letter using the details on our website.

 

The information that we hold and the accuracy of it is important to us. If you wish to check / modify any of the information we hold, you can contact us using any of the contact details on our website.

 

Security Precautions

 

When you provide us with your personal information, we take a variety of steps to ensure that it is stored and treated security. Any sensitive information such as bank details / credit/debit card details will not be communicated in an unsecure format and will only be placed into encrypted and protected software or systems

 

Non sensitive details (as an example your email address) are transmitted normally over the internet. This can never be guaranteed to be 100% secure. As a result of this, we aim to protect your information but can not guarantee the security of any information that you send to us through electronic communications and you send it to us at your own risk.  Once we receive your information on our systems, we will make our very best efforts to ensure that it is secure and safe.

 

If we provide you a password to access any documents, portals or websites that we need to give you access to for the provision of services to you, you are wholly responsible for keeping this confidential and not to share with anyone.

 

Profiling

 

At the present moment, Tickenham Garage to do not partake in any profiling activities when sending communications.

 

Use of Cookies on our websites

Like many other websites, the Tickenham Garage Car Sales website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference and the type of device that you are using. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording & statistical reporting from website activity

 

Our website may use the services of Google to record the mouse clicks, mouse movements, scrolling activities, information keyed into the search box and forms. This information does not include any sensitive details. The information collected is for the use of Tickenham Garage Car Sales & our Marketing advisors to ensure that we are providing the best platform and facility for our customers searching for us online. The information collected is not directly shared by us to any other organisations.